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R. Jerde

Reviewer since Apr 2024

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Large bouquet order for sister's 40th birthday

Review about: Urbanstems

4.5
Overall Rating
Would buy here again
No

I recently bought a big bouquet of flowers for my sister's 40th birthday, but unfortunately, there were some major issues with the delivery. When I realized my sister never got the flowers, I reached out to customer service and found out there was a delay of more than 3 days. I was disappointed because they didn't offer to cancel the order or give me a refund. The lack of clear communication from the company was annoying and made me feel like they didn't care about me as a customer. And to top it off, when the flowers finally arrived, they were smaller than I expected and cost more than they should have. Overall, it was a letdown and I wouldn't recommend this service to anyone.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0
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