All reviews of R. Bailey
Review about: Threadbare
Recent order mix-up
I used to be a loyal customer of this company and I was always happy with my purchases, but my most recent order was a big disappointment. My package arrived on time, but when I opened it up, it was totally the wrong order inside. My name was on the package, but the items were someone else's. I was really surprised and let down by this mistake, especially since I've always had good experiences before. What bothered me even more was that there was no phone number to call for help. I had to send an email and wait for a reply within 48 hours, which is not what I expect from customer service nowadays.