Polly Kiehn

Even though I was a bit worried hearing all those negative reviews, I took a chance and placed an order online. To my surprise, the delivery showed up at my door super quick, just 5 days after I ordered. Impressive, right? But let me tell ya, the returns process was a bit of a pain in the butt. I had to go online to ask for a label, which was tricky since I got a bunch of emails from DHL with no labels. After a chat with customer service, they fixed things up fast and sent me a label by email. Once I sent the stuff back, I could keep an eye on the package all the way to France. Lacoste let me know they got the items back, refunded me quick, and all was good. So, even with a little hassle returning stuff, overall, my experience was a good one.