Pearlie Kuhlman

I recently bought a big toiletry bag and two Landon Carryall Extra Large bags, but instead of getting what I ordered, I got 5 tiny bags in a huge box. Clearly, there was a mix-up with my order because the packing slip in the box didn't match what I got. I've tried to contact customer service, but no luck - the phone is always busy, and they haven't returned my messages like they said they would. It's been really frustrating and now I'm without the things I paid for.