All reviews of Paul Gaudet
Review about: eDreams
Travel Services
I booked a trip to Cabo using this company. Got a confirmation of flight there, resort and return flight. Couple days later I was informed the return flight was "declined". Went on there site to see what was going on, and it was no help. Spent an hour on the phone with an agent, who assured me the return flight was "re-booked", and paid another fee. The day before I was set to leave, got a notification from them indicating the airline indicated I was "double booked". Spent another hour on the phone with an agent, who assured me my return flight was confirmed. Also assured me I would get another email confirming and that I was over-reacting. Well I left to Cabo as planned, and had no issue with the outgoing flight or resort. However, the day before I left, I tried to check in online for my return flight, and got a notification that there was no reservation in my name nor under booking number I was provided. Then, couple hours later, I received notification from eDreams that my return flight booking had been declined. I was stuck having to go to the airport, visit the counters of 5 different airlines, 4 of which were overbooked (including the airline I thought I was scheduled to return on), and ultimately pay over $800 for a return flight on American Airlines. In all, I was in airports over 12 hours on my return. These guys are taking calls from India, you can't understand a work they say on the phone, their web site is tough to navigate, and the entire process was horrible. I would look elsewhere, and will definitely never use again. Those jerks had me leave to a foreign country without a return flight!