Patience Schneider

I got the watch pretty quick after I ordered it, but when I opened it up, it wasn't working. They told me in an email to take it to a repair shop to get the battery changed, even though they said they'd only cover up to £10 for the replacement. I still went ahead and got a new battery for £19.99. I then sent the receipt to Watches2U like they asked, thinking I'd get my money back. But even after two more emails, I still haven't heard anything from them. The fact that they're not responding and not keeping their word about the reimbursement really makes me upset and disappointed about my whole buying experience.