Orpha Wiza

I recently put in a warranty claim for a bag that had a busted zipper and some straps falling off. I went through all the steps like they said on the website and then just had to wait for an answer. But even after sending in the claim again, I still haven't heard anything back from the company. It's really disappointing to see them not sticking to their "lifetime warranty" promise and not giving the customer service needed to fix problems with their stuff. I'm starting to think that the online claim form is just for show and they don't really care about helping customers.