Opal Cummings

I had a problem with my delivery recently, and I gotta say I'm pretty disappointed with the service. The driver said they couldn't find my house, but really, it's not hard to locate. They should take responsibility and not be so lazy. This whole situation has really made me lose trust in the company. The customer service reps I talked to just kept saying sorry without actually doing anything to fix the issue. It's frustrating that they can't address real customer concerns and make changes. Because of this, I've decided to cancel my Prime Membership since it doesn't seem to offer any real benefits.