Obie Koepp

I definitely suggest to people looking to buy from this company to do some research and check out the reviews first. I didn't do that and I really wish I had. When I got my order, it was obvious that it was defective and made of low-quality material. It seemed like the damage happened during shipping because of the cheap material. The customer service folks, Hope and Charmaine, were super unprofessional and not helpful at all. They wanted to charge me a crazy amount for return shipping and also asked me to bring the item down to the ground floor for the carrier to pick up. Dealing with them was so frustrating and not enjoyable at all. I wouldn't want anyone else to go through the same trouble.