O. Welch

I ordered a knife set and when it showed up, it was in rough shape - the knives were poking through the packaging! On top of that, one of the items was missing. When I reached out to customer service, they weren't very helpful and didn't get back to me. I asked to speak to a manager, but all they gave me was a reference number. I'm pretty let down by the service and the lack of attention to detail.