O. Trantow

I bought a Tripod Mounting Plate from SmallRig, but I had to return it because it didn't meet my expectations. They said I would get a refund since I didn't use it, but it's been 5 months and I still haven't received it. The post office handled the return package tracking number and I can't find it. I've tried contacting SmallRig several times, but they won't give me a refund. Their lack of responsibility and follow-through has left me really unhappy with their service. My friends and I won't buy from SmallRig again. I found Tilta to have better customer service and would recommend them instead.