All reviews of O. Mertz
Review about: Selfridges & Co
Makeup beauty items
My experience with Selfridges was absolutely awful! I ordered some makeup beauty items and immediately regretted it. I tried to cancel my order, but it was already too late. I accepted the package from the courier, thinking I could return it right away for a refund - but oh boy, was I wrong. Even though I hadn't even opened the box, Selfridges refused to accept the return because of their ridiculous beauty items policy. They said once the package was opened, there was no turning back - even though the box was sealed and untouched! To make matters worse, when I finally opened the box to check my expensive items, I found that one of the makeup products was damaged. You'd think that's a good reason for a refund, right? Nope. Selfridges refused again, claiming I had opened the packaging and couldn't return the damaged item. Dealing with them felt like talking to robots without any common sense or understanding. Their Customer Service Team was useless, showing no concern for my disappointment or the damaged items. It was a constant back and forth with no solution in sight - they basically said tough luck, tough cookie! This experience was frustrating, and I won't be shopping at Selfridges again.