Norval Heathcote

I'm really upset about my experience with this company. I ordered something weeks ago and it's still not here. The website promised it would only take 3-7 working days to process, but it's been 5 weeks and nothing has shown up. I tried contacting customer support, but they weren't helpful. No tracking info, no updates, just silence. They already have my money, but I have nothing in hand. This is not okay.