Noelia Runolfsson

As someone who's been shopping with them for a while now, I gotta say, I was really let down by the customer service I got on my last order. I paid extra for express shipping, but my package didn't show up when it was supposed to. The whole shipping process was a mess and I didn't get any updates on what was going on. When I tried to talk to customer service about it, they weren't much help and just made excuses. They told me I'd only get a refund for the express shipping if my package was super late, which seemed totally unfair to me. It felt like I was getting punished for their mess-up. Overall, it was a really frustrating experience and I'm not planning on shopping with them again.