Nathanial Ziemann

I recently bought a personalized backpack from this company, but they ended up getting the name wrong. The quality of the backpack itself was good, though. I got in touch with customer service and spoke to a lady named Whitney. She asked me to email photos of the wrong personalization. I gave all the info needed, like the order number, in the hopes of getting a replacement with the right name. Unfortunately, I got a reply saying that monogrammed orders are final sale and can't be returned or swapped, even when it was their mistake. Their lack of responsibility in this situation really bummed me out and left me feeling annoyed.