Nadia Marks

I bought the software after seeing a good review on YouTube. But when I tried to get back my video files from my surveillance system, the software said the files were messed up. Customer service wasn't much help, they wanted me to send them files to figure out what was wrong. I shouldn't have to do their job for a product I spent money on! I asked for my money back during the 7-day trial, but they said no at first.