N. Hammes

My recent flight with this airline was a total letdown. As soon as we got on the plane, we had to get off again because of a burning oil smell, making us worry about how well they take care of their planes. Then, they kept moving us around to different gates without telling us what was going on, which just made everyone confused and annoyed. The disorganization caused a delay of over 10 hours, leaving us stuck in the airport with no proper food or place to stay. They tried to make up for it by giving us free food from the airport, but none of the restaurants would accept their offer. The staff were rude and the whole situation was a disaster. It really left a bad taste in my mouth.