N. Dibbert

My experience at Arhaus was so disappointing. The customer service at the Boca Raton showroom was just terrible. The lack of professionalism and communication from the staff blew my mind. When I called the showroom, the phone just kept ringing and nobody would answer. And even when I finally got through to someone, they promised to call me back but never did. It felt like the designers there couldn't make a decision without going through one person. And that person couldn't even get a simple desk chair shipped on time. My money was stuck for months, and now I have to wait for a refund because the chair is no longer available. It's just so frustrating. It's obvious that there are some big issues within the company that need to be fixed right away.