N. Carter

I just have to say, why all the hate towards this jewelry brand? I keep seeing all these negative reviews and I just don't understand it. One person is complaining about too much talking on the show - seriously? Another is upset because their piece broke after two whole years of use - come on, that's not the company's fault. And then there's someone mad about dented sterling silver - maybe just be more careful next time! And yeah, there was an issue, but it got sorted out. Look, what happens after they send you the jewelry is on YOU, not them. If they help fix any problems, that's a win in my books. I've been shopping here since 2012 and I have zero complaints. Most of my purchases have been costume jewelry that has held up beautifully. You just need to be cautious and if something breaks, take it to a local jeweler. Plus, everything always arrives in a nice plastic bag and their customer service team is super helpful. So I'm here to defend my JTV fam - you guys keep doing your thing!

Customer service was fantastic! I had a problem with a discount code not working on my order, but when I contacted customer service, they fixed it right away and credited my account in no time. They made it super easy for me, and now I'm excited to get my polishes!