N. Bartoletti

I had a bad experience with their customer service recently. I bought a pair of pants online that were said to have a wrinkled design, but when they arrived, they looked completely different than what was advertised. When I contacted customer service to ask for a refund, they didn't listen to me at all. They accused me of wearing and washing the pants before returning them. The lady I spoke to on the phone was really rude and wouldn't let me explain my side. She was convinced that the pants had been used. The pictures they showed me as proof just showed the same features that were on the website. This whole thing made me feel really frustrated and unimportant as a customer.