All reviews of Morgan Bashirian
Review about: Isango!
Hop on hop off tour
I booked a hop on hop off tour recently using this platform, and it ended up being a complete disaster. We waited for the bus at the assigned stop, but it never came. We asked for help at the tourist info center, and they told us the bus had been rented out for a private tour and wouldn't be running that day. It was really disappointing to have such a lack of communication and organization. They tried to offer us a taxi tour instead, but when we showed them our voucher from the platform, they said we'd have to pay again since we didn't book directly. It was just not right, and we felt frustrated and ripped off. We've tried reaching out to both City Sightseeing and the platform multiple times for a refund, but so far we haven't gotten anywhere. This whole experience has left a bad taste in my mouth, and I'd warn others to think twice before booking tours through this platform.