Monica Hill

I had a really frustrating experience with a wine delivery recently. The customer service was not good at all. My order was damaged and needed to be reshipped, but the pick-up location couldn't accept wine deliveries anymore. This caused more delays and confusion. When I tried to sort it out, the customer service team just made a bunch of excuses instead of helping. I had to ask for a supervisor to step in to reroute the delivery to a different location, only to have the order redone again. It was the third time I had to process the same order, and even then, FedEx's tracking info said the package was already out for delivery, which was really confusing and frustrating.