Melody Bashirian

I ordered a pineapple plant with a glazed pot as a birthday present over a week ago. When I tried to track the parcel using the tracking number they gave me, there was no info at all. I called customer service to ask about my order, and they said they'd get back to me by the end of the day, but I never heard anything. Now, the birthday has already happened, and I'm not sure if the gift will even show up. It's a bummer for sure.