Maynard Parker

I had a frustrating experience with an online order I made on Vitacost. I placed the order on May 7th but changed my mind on May 8th and cancelled it. Right away, I made a new order. But even though they said I'd get a credit in 3 to 5 days for the canceled order, it's been over two weeks and I still haven't seen it on my credit card. The customer service people haven't been very helpful, giving me vague answers and always changing when I can expect the credit. I had to get my credit card company involved and file a complaint to try and fix the problem. It's really disappointing to see them lacking efficiency and not taking responsibility for customer concerns.