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Maybelle Walter

Reviewer since Apr 2024

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Reservation cancellation issue

Review about: IHG

6.0
Overall Rating
Would buy here again
No

I had, like, the worst thing happen with this hotel and their dumb mobile app cancellation policy. I did everything right to cancel within the time limit, but they still charged my card and wouldn't give me my money back. When I talked to customer service, they just blamed the hotel and said it was my problem to deal with. Like, totally not okay!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0
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1 reviews

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