Marley Wiegand

I recently bought a pair of ECCO GRUUV sneakers that were supposed to be super comfy for walking and giving good support with every step. But man, was I let down. These sneakers had elastic laces, which were just a terrible idea for a walking shoe. After just 10 minutes of walking at a decent pace, those elastic laces dug into my heels, causing major discomfort and pain. When I contacted customer service for help, they were no help at all. They didn't want to give me regular laces to fix the problem and blamed me instead, saying I didn't know how to walk right or wear proper socks. That lack of understanding and support really ticked me off, and I ended up feeling really frustrated and let down by my purchase. Honestly, I wouldn't recommend buying from this company because of their dumb design and awful customer service.