All reviews of Marko Sekulic
Review about: eDreams
air tickets
First time I used eDreams. By far the worst experience in my life and the most expensive fight ever, thanks to eDreams.
eDreams omitted to inform me about cancellation of the flight to get back home with my wife and two small kids and about the alternative options air company offered. They even shared misinformation on their web site and the app that the flight is on time and few hours before the flight, to the very time of the flight, that we should check in! Ironically, in material they send you when you purchase tickets, they insist on tracking the flight details through site and the app…
In situation like this, left at the airport in foreign country miles from home with whole family, their operators/advisers are nothing but waste of valuable time as they just keep repeating that they are sorry and how they understand difficulty of the situation. They are not focused on problem solving and seems have no power to make any decision. The alternative they offered is at least insane as it was to pay 2,500 EUR from my pocket for their omission or to stay in Palma de Mallorca, where I was, at my cost (!) next few days till they see what they can do.
I had to purchase new tickets for almost 900 EUR in order to bring my family back home!
After contacting eDreams for the refund for tickets I had to buy, the only information I received was that they will contact the air line and ask for the refund. Not for one moment they haven't realized or admited their own responsibility as they missed to communicate changes and shared misinformation.
Luckily, while I wasted more than 90 minutes on the phone with the eDreams advisor, my wife spoke with our lawyer who advised to make screenshots of all pages where eDreams shared misinformation in case we need to take legal actions to be refunded. I hope this advice may help eDreams clients in case they find in similar situation.