Marcelle Wunsch

I just bought a coat from this company, and I gotta say, it was a letdown overall. Ordering it was fine, nothing special about the service really stood out. But when I tried to return the coat, that's when things went downhill. I’d only had it for a week and found out they wouldn’t process my return, even though their policy said they should. Every time I asked about it, they were just plain rude, which made me even more frustrated. As a customer, I expect better treatment and service from a company I’ve spent my hard-earned money on. I definitely won’t be buying directly from them again, and I’ll be warning others too.