Malcolm Beatty

I recently bought a heated brush from this company and when it arrived, it was in great shape. I didn't use it right away though, and when I finally tried it out, it wasn't working properly. I had already thrown away the packaging, so I thought I was out of luck. Still, I decided to contact customer service about the issue. Surprisingly, they got back to me quickly, just a few hours after I emailed them. The rep told me they didn't need the packaging, and that they don't resell returned items. They just needed a pic of the brush with the cord cut, and they gave me a refund right away. The customer service team was so efficient and professional, I was really impressed with how they handled everything. Even though this product didn't live up to my expectations, I've had great experiences with their other products.