Maia Nader

I recently bought a new lip gloss that just came out and was excited to give it a try. But when I got my order, I saw that they sent me the wrong item. It was a letdown, but I know mistakes can happen. I reached out to customer service right away through their phone, online chat, and email. Unfortunately, my experience with their customer service was terrible. Even though they were supposed to be available, I couldn't get a hold of anyone. I tried calling and waited on hold for over 20 minutes with no answer. I also tried the online chat, but waited a long time without a response. And even after sending an email, I still haven't heard back from them. I tried reaching out multiple times, but got the same lack of response every time. Overall, I was really disappointed with the service from this brand.