Maggie Hand

I had a really disappointing experience with their customer service recently. I bought a watch from them online and when it arrived, it wasn't working properly. I tried contacting them through email twice but didn't hear back from them at all. It was really frustrating to receive a broken watch, and when I finally did get a response from customer service, they told me to take it to a jeweler for a battery replacement. It's not fair that I have to deal with this inconvenience because of their mistake. On top of that, they wanted me to pay a restocking fee and didn't cover shipping costs, which just made the whole experience even worse. Based on this recent experience, I would not recommend their services to anyone.