All reviews of M. West
Review about: NUANCE
Older software copy
As someone who has been using the older software for a long time, I totally get how frustrating it can be when a company cares more about making money than helping its customers. The old version of the software was doing the job for me, but when I needed help because my repetitive strain injury was making it hard for me to use the software properly, NUANCE wanted to charge me an extra $200 for a pro license just to offer some support - not cool. The fact that they wouldn't show any empathy or assist their loyal customers in need really says a lot about where their priorities lie. Luckily, I found a local person who helped me get around NUANCE's demands so I could keep using the older software. It's disappointing when a company you've trusted and relied on for over 15 years doesn't appreciate your loyalty and instead just wants to squeeze more money out of you. Hopefully, with competition from free transcription software, NUANCE will rethink their customer support approach.