M. Roberts

My experience dealing with the Away luggage warranty process has left me feeling pretty let down. I bought three pink pieces of luggage back in 2018 and I was really happy with them. Not too long ago, my carry-on bag cracked, so I reached out to customer service about it. They told me they didn't have the pink color anymore and offered me black, navy, coast, and olive as replacements - all of which are more like men's choices. I mentioned that I was okay with paying more for the Salt color, but they said no to that. I was bummed that they couldn't work with me on getting the color I actually wanted, especially since I was okay with paying for it. The reason I went with Away in the first place was because of that cool pink color option, and now I'm stuck with just a plain black suitcase. I used to really recommend Away to others, but now I'm thinking twice about buying from them again in the future.