Luciano Wuckert

The product I got was in really bad shape, all messed up and not usable at all. So I called customer service to talk about it, but they said I had to send it back to get my money back. That's not right 'cause no one can use it like this. I think they should've just sent me a new one or gave me my money back without me having to go through the trouble of sending it back. This whole thing was so frustrating and inconvenient.