All reviews of Libbie Purdy
Review about: Selfridges & Co
Online purchase, Return Department issue
Hey there, everyone! Let me fill you in on what went down when I tried to shop at this fancy retail store. Save yourself the hassle and don't bother buying online - it's a total scam! Selfridges used to be fantastic, but now it's turned into a total mess. I placed two orders and had to deal with the folks in the Return Department, who straight up fibbed about the condition of the stuff I sent back. They said I wore something and that another item was damaged - total nonsense! Those items were in perfect condition, just like when I got them. They made up those lies just to avoid giving me a refund. I've never been so disgusted by a shopping experience before. Their service is awful - they make you jump through hoops and explain yourself over and over to try and wear you down. It's clear that Selfridges has a policy to trick customers when it comes to returns, all to save a few bucks and rip off innocent shoppers like me. I'm never, EVER shopping here again, and you can bet I'll be deleting my account as soon as I can.