Lia Rempel

I've been a loyal customer of bamboo sheets for more than ten years and have always loved the regular ones. However, when I decided to treat myself to the resort sheets, I was really let down. After just a few washes, despite following the care instructions religiously, the fitted sheet started pilling. I contacted customer service for assistance, but they weren't helpful at all because the warranty had expired. How can a company not back up their product when there are obvious quality issues? I've seen others complaining about the same problem in reviews, and the only suggestion was to buy a tool to remove the pilling. When does customer satisfaction become a priority? Spending over $200 on sheets that don't hold up is just not acceptable. I won't be coming back as a customer and will look for different bamboo sheet options that actually keep their quality.