Lenore Daugherty

Buying digital copies online was pretty easy, but I really wish I could download them as PDFs for easier reading. On the other hand, getting physical copies of textbooks turned out to be a pain. I think they should take off the option to buy used physical copies when they're out of stock to prevent any mix-ups and hassles for customers. It was tricky trying to get those physical textbooks because they were marked as "out of stock," yet I could still click to buy them. Luckily, I got refunded eventually, but the whole textbook purchasing process was a real headache.