Laverne Herman

Unfortunately, my experience at the Plaza Premium Lounge provided by Air Mauritius Business Class at Heathrow T4 was really disappointing. The food options were not great, the staff were rude and slow, and there weren't enough seats for everyone. On top of that, some of the male staff were behaving inappropriately towards female customers, creating an uncomfortable atmosphere. The Air France section also seemed to be full of people who weren't even flying with Air France, adding to the confusion and disorganization in the lounge. Overall, I was not happy with my experience and I plan to contact Air Mauritius to share my concerns about the poor service and conditions in this lounge.