All reviews of Laurianne Luettgen
Review about: MOSCHINO
Denim dress purchase
So, I recently bought this denim dress from this store, and let me tell you, it was not a good time. Right off the bat, they promised me a 10% discount if I signed up for their newsletter, but I never got it. Talk about false advertising! On top of that, they didn't bother to send me any emails about my order status, so I was left completely in the dark about when my dress would show up. And when it finally did arrive, they had sent me the wrong item! Can you believe it?
I tried reaching out to customer service a few times, dealing with reps named Eleonor S. and Mary L., but they were no help at all. Not only were they uncooperative, but they were downright rude too. They wouldn't send me the right item, or even tell me how to file a complaint. And if that wasn't bad enough, they straight up disconnected the chat while I was still trying to sort things out. Honestly, dealing with this company has been nothing but frustrating, and you can bet I won't be giving them my business ever again.