L. Rutherford

That was probably the absolute worst customer service experience I've ever had. I paid extra for that white glove service, thinking it would make the delivery super easy. But the delivery guy just left the product at the front door and wouldn't bring it up the small porch - there were only 4 steps and nothing blocking the way. He also wouldn't unpack it or take away the box and packaging. When I called customer service to complain, they were so rude, it was unbelievable. For the prices we pay, you'd think they'd be more professional and caring. This kind of stuff just shouldn't happen.