L. Moore

I want to tell you about this really frustrating situation I went through with this online travel agency. I had booked a hotel room way ahead of time, but when I got there, turns out they had double-booked it. The hotel manager said the agency had supposedly reached out to me and sent an email, but I never got any messages. They even lied about all the other hotels in the area being fully booked, which wasn't true. After the manager called a few hotels that were marked as full on the app, we found out there were actually rooms available. In the end, the agency just cancelled my reservation and I was left with no place to stay. This whole ordeal really shook my faith in online travel agencies.