L. Koss

My recent experience shopping online at your store was kind of disappointing because of the refund policy you have. I bought a pair of shoes, but they didn't fit right so I had to return them. I was surprised to find out that not only did I have to pay a $5.00 restocking fee, but I also wasn't refunded the shipping cost and tax. To me, that doesn't seem fair and feels a bit like a scam. I know it's important to have clear refund rules, but taking out those fees, especially when the product is faulty, doesn't give customers like me a good feeling. Since I don't have a physical store close by, I rely on online shopping a lot and this experience didn't leave me with a good impression. It would be great if the store could think about changing these policies to make customers feel more trusted and loyal.