L. Konopelski

After getting great service before, I was really let down by my most recent rental car booking. The website said I could pick up the rental at Pearson International Airport at 11pm, but when I got there, Payless rentals was closed at that time. I had to take a train and then a shuttle bus to the rental outlet to get the car, which wasn't mentioned on the AirportRentalCars site. The shuttle stops at 11pm when Payless closes, so that was a huge hassle. Since Payless was closed, I had to rent a car from another place at the airport, which cost me extra. When I went back to get my original rental at Payless, they told me they had given it to someone else and charged me $200 more for a different car and fewer days. I sent them an email explaining everything in detail, but all I got back was a generic response offering to cancel my booking, completely ignoring the problems I faced.

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