Kim Bayer

So I got this super pretty crystal bracelet from the store not too long ago. The crystals on it are just so sparkly, they catch the light in the most amazing way. But let me tell you, dealing with their customer service has been a total nightmare. I decided the bracelet wasn't quite right for me, so I sent it back for a refund. And wouldn't you know it, the store managed to lose the package. I've been trying for the past two months to get an update on my refund, but all I've gotten are these vague responses about the package still being reviewed. And get this - now they're saying they can't process the refund and told me to take it up with my bank. Like really? That kind of incompetence and lack of resolution is just not okay in my books. It's left me feeling pretty darn dissatisfied as a customer. Honestly, I'd caution anyone thinking of buying from this store to really think twice.