Keon Casper

I bought a bunch of lipsticks on sale from your website and was totally bummed out by the experience. The customer service and product quality control were a major letdown. Even though the discount was tempting, every single lipstick I received was expired, made over three years ago. When I reached out to customer service about the issue, they were slow to respond and not very helpful. They kept saying the lipsticks had a shelf life of at least three years, ignoring the obvious expiration dates. After weeks of emails back and forth, they finally asked me to send back the lipsticks for a refund. But since I hadn't had the lipsticks for so long, I couldn't do that. So now I'm left with no products and no refund, and the company won't take responsibility for their mistake. It's disappointing how they don't care about customer satisfaction. I won't be buying from them again, and I recommend others to be careful with on-sale products, as they might be expired and harmful to use.