Kaylin Fritsch

I ordered something on December 5th but haven't heard anything until December 11th. I've been checking the tracking for a whole week now and there's been no progress. When I try to call customer service, I just get sent to voicemail. It's frustrating not knowing what's going on and not getting any help. I'm starting to think I won't ever get my order or a refund. Definitely a lesson learned!