Katharina Stehr

I recently bought two eye masks from a crowdfunding campaign, planning to give them as Christmas gifts. But when I got them, the boxes were all squished and messed up, so they wouldn't work as presents. I tried reaching out to customer service for a replacement or refund, but they were pretty unhelpful. Their responses didn't really address my concerns properly and one even said I had to send the masks back to the US on my own dime for a refund. I've been a loyal customer of this brand before and always liked their products. But this experience has left me feeling let down and unsure about continuing to support a company that doesn't seem to get basic customer satisfaction and rules for selling from a distance.