Kareem Leuschke

I bought a pair of men's shoes (Zerogrand, size 12) on Black Friday, but they sent me women's size 9 boots by mistake. I called customer service and they sent me a return label right away. It's been two weeks and I still haven't received the replacement. When I followed up, they said I could only get a refund or buy them again at the regular price. Another week has gone by and I still haven't gotten my money back. I've tried calling and emailing multiple times, but no luck. This whole situation has been really frustrating, and now I'm out $108 with no solution in sight. Their lack of response and inability to fix this has left me really unsatisfied. It's disappointing to have such bad customer service, especially for a normally good product. I wouldn't recommend buying directly from this company at all.