Kaia Heaney

I bought a handbag here not too long ago and, darn it, the strap ripped after only a couple uses. The bag wasn't great quality and the craftsmanship was lacking. When I tried to get it fixed or swapped out because the warranty had expired, the customer service was no help at all. The store and the brand couldn't do anything for me, even though the bag was supposed to be top-notch. It's a shame that a well-known brand like that would disappoint their customers. I won't be giving a shout-out to this brand in the future.