K. Friesen

I just bought some face masks from this company and I gotta say, I'm really happy with the quality. The masks are well-made, super comfy, and they give good protection. I really like the little details in how they're put together.

I had a really frustrating experience trying to exchange my jeans at this store. There was a lack of communication between departments, which made my return and order process a complete mess. I returned the jeans for an exchange and ordered a new pair, but they didn't process my order correctly. Instead of letting me know about an issue with my credit card, they just left it hanging. When I noticed my order wasn't moving along, I emailed customer service. The response was all over the place, with different people giving conflicting info. One said my card was declined, when all I wanted was a refund for my original order. Despite me asking multiple times, they just didn't get it and kept offering partial refunds instead. To top it off, I got charged for sending back the faulty jeans. I really hope this store can train their staff better to avoid this happening again.